- We accept returns within 14 days of receiving your purchase. Because every flower is shaped by hand, we ask that returned pieces arrive unworn and in their original packaging, ready to be resold. Return shipping is covered by the customer, and we recommend a registered, traceable service.
- Please contact us before sending anything back, so we can share the return address and confirm the next steps. Return packages remain the customer's responsibility until we receive them.
- If there is any damage, incorrect item, or loss during shipping, please contact us within 14 days of receiving your purchase, and we will arrange for a return and refund.
To initiate a return:
- Please contact us via the Contact us or email us at hello@eastblooms.com/yunqingyiyu@gmail.com with your order number and reason for return.
- We will provide you with further instructions on how to return your purchase.
Upon dispute, we reserve the right to make the final decision on all returns cases.
Refunds:
- Refunds will be issued to the original payment method, but please note that the original shipping fee and taxes/duties of your order will not be refunded.
- Processing your refund can take up to 5 business days.
Thank you for your support of our business. We hope that you will enjoy your purchase for many years to come.
Warmly,
Lunar Bloom & friends